If you are unhappy with a purchase you can either request an exchange or refund for the price of the product that is returned in its original packaging within 14 days of receipt. We cannot refund delivery charges incurred in sending the item to you. Unfortunately earrings cannot be exchanged for hygiene reasons, this does not affect your statutory rights.
You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover the value. Any goods returned should be in saleable condition.
If any Product is damaged or faulty upon receipt/delivery please email us and we will arrange a replacement or refund. We operate a strict notification policy of damages or faults to products. Notifications must be made within 24 hours post delivery. Notification can be made by email to firstname.lastname@example.org
If products purchased in store are unsuitable you have 28days to return the items in saleable condition and we will issue a credit note to the value of the goods. Our credit notes have no expiry date.